Ways To Contact Us
NTTA Customer Service Center
972-818-NTTA (6882)
817-731-NTTA (6882)
Roadside Safety Services: Dial #999
Call wait times may be longer than usual the day after a holiday
You can also access your TollTag account or pay a ZipCash bill here
Online Account Management
For your convenience, we offer online customer account management 24 hours a day.
NTTA Customer Service Locations
Hours of Operation:
Monday - Friday: 8 a.m. - 5 p.m.
Saturday/Sunday: Closed
Address:
39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232
Wait Time: 2 min
People in Line: 0
Hours of Operation:
Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed
Address:
4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132
Wait Time: 6 min
People in Line: 2
Hours of Operation:
Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed
Address:
5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052
Wait Time: 2 min
People in Line: 0
Hours of Operation:
Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed
Address:
5555 President George Bush Turnpike, Irving, TX 75038
Wait Time: 2 min
People in Line: 1
Hours of Operation:
Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed
Address:
2110 N Galloway Ave #120, Mesquite, TX 75150
Wait Time: 2 min
People in Line: 0
Hours of Operation:
Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5:30 p.m.
Sunday: Closed
Address:
5900 W. Plano Pkwy, Plano, TX 75093
Wait Time: 4 min
People in Line: 2
Customer Appointments
NTTA’s easy-to-use ‘At Your Service’ reservation system makes getting personalized help even more convenient.
THE PROCESS IS SIMPLE:
Select a Service
Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services.
Choose a Day
Choose a day and time that best fits your schedule, and provide your contact information.
You're All Done!
Just like that, your appointment is reserved!
Select an NTTA Location:
Contact Us By Email
Fill in and submit and we will get back to you.
Email link:
NTTA Customer Service
customerservice@ntta.org
Government Affairs contact
Arturo E. Ballesteros
Director, Public Affairs
@email
Book a Phone Call from Customer Service
NTTA Ombudsman
NTTA pledges to provide outstanding customer service. Our Ombudsman reviews customer concerns impartially and without bias.
How to contact the NTTA Ombudsman
By phone: 469-801-3662
By email: @email
In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093
How we handle your concerns:
Assessment/Examination of Your Concern
We research all concerns you bring to our attention. We may ask you for additional information to complete our research. We may send additional relevant information and comments while we research your concern.
Keeping in Contact
We aim to complete the review of your concern within three business days. If your case is complicated, our review may take longer. We will keep you informed about our progress. Please call or write us at any time for an update. The Ombudsman will respond in writing regarding the disposition of your concern.
Ethics and Fraud Reporting
214-224-2488 | ntta.ethicspoint.com | nttamobile.ethicspoint.com
NTTA is dedicated to the highest standards of integrity and transparency. As part of this commitment, we established a confidential, anonymous reporting system for employees, vendors and the public to report concerns about potentially unethical, illegal or wasteful activity or any other conduct inconsistent with NTTA policies.
Issues reported will be taken seriously, and all reports will be examined and investigated. Reports are accepted via phone or online at anytime – 24 hours a day, seven days a week. NTTA will maintain confidentiality and anonymity to the fullest extent allowed by law.
Issues may also be reported by mail to:
NTTA's Ethics Officer
5900 W. Plano Parkway, Suite 100 | Plano, TX 75093
NTTA Customer Service & Administrative offices will be closed on the following dates in 2024:
New Year's Day - January 1
Martin Luther King Jr. Day - January 13 & 15
Good Friday - March 29-30
Memorial Day - May 25 & 27
Juneteenth - June 19
Independence Day - July 4
Labor Day - August 31 & September 2
Thanksgiving - November 28-30
Christmas - December 24-25
